Short answer
TTEC Holdings, Inc. (TTEC) filed its fiscal 2025 10-K annual report with the SEC on Feb 26, 2026. It reported revenue of $2.1B (−3.2% year over year) and net income of −$192M.
- Top risk flagged: Regulatory risk from public sector contracts with U.S. government agencies, facing long procurement cycles, funding constraints, and audit exposure affecting revenue timing and margins
FY2025 key financial metrics · XBRL
- Revenue
- $2.1B
- −3.2% YoY
- Net income
- −$192M
- +40.0% YoY
- Operating margin
- -5.5%
- +2.4 pp YoY
- EPS (diluted)
- −$3.99
- +40.8% YoY
- ROE
- -170.5%
- −50.8 pp YoY
- Operating cash flow
- $121M
- +305.8% YoY
Source: XBRL data from the TTEC Holdings, Inc. (TTEC) FY2025 10-K on SEC EDGAR. USD.
TTEC Holdings, Inc. FY2025 10-K analysis
AI summary of each section, grounded in the filing text
Business Overview
- Core business model: global CX technology and outsourcing services integrating AI-enabled customer experience solutions and digital transformation
- Emphasis on AI-powered CX integration and expansion of AI-enhanced, technology-enabled, outcomes-focused services across both segments
- Strategic shift toward deepening client relationships, targeting industry leaders, enhancing global sales, and expanding geographic footprint, including Hyderabad Innovation Studio growth
- Employee count approximately 51,000 associates across 22 countries on six continents, with ~40% of TTEC Digital staff offshore locations
- Revenue $2,137 million in 2025; 22% from TTEC Digital segment and 78% from TTEC Engage segment, highlighting strong BPO service dominance
Management Discussion & Analysis
- Operating cash flow $121.1M for year ended Dec 31, 2025, supporting liquidity and capital needs
- Principal liquidity sources: cash from operations, cash/equivalents, borrowings under Credit Facility
- Cash held globally in USD and foreign currencies, managed centrally with risk mitigation via hedging
- Capital available expected sufficient for operating and capital expenditures over next 12 months
- Risks include restricted capital access, increased borrowing costs, foreign currency fluctuations, and variable interest rates
Risk Factors
- Regulatory risk from public sector contracts with U.S. government agencies, facing long procurement cycles, funding constraints, and audit exposure affecting revenue timing and margins
- Geopolitical risk from sophisticated foreign identity fraud schemes exploiting remote employment, increasing fraud, compliance, and national security risks
- Operational supply chain risk from dependency on third-party technology partners for Digital business, with platform instability or indemnity failures impacting results
- Competitive risk from accelerated AI adoption by clients potentially reducing demand for traditional outsourcing services, requiring costly AI capability investments
- Financial risk from $905M debt outstanding under credit facility maturing Nov 2027, with covenants including 4.0x leverage and 2.5x interest coverage ratios
Generated from the filing text; verify against the original. How to read a 10-K
Ask about this 10-K
Compare years, dig into a risk factor or check the numbers against insider trades and fund holders.