Short answer
Freshworks Inc. (FRSH) filed its fiscal 2025 10-K annual report with the SEC on Feb 26, 2026. It reported revenue of $839M (+16.4% year over year) and net income of $184M.
- Top risk flagged: Key-person risk: CISO critical for cybersecurity program, responsible for staffing, budgeting, and incident escalation in cross-functional teams
FY2025 key financial metrics · XBRL
- Revenue
- $839M
- +16.4% YoY
- Net income
- $184M
- +292.6% YoY
- Operating margin
- 1.6%
- +20.8 pp YoY
- Gross margin
- 85.0%
- +0.7 pp YoY
- EPS (diluted)
- $0.63
- +296.9% YoY
- ROE
- 17.8%
- +26.2 pp YoY
- Operating cash flow
- $242M
- +50.9% YoY
Source: XBRL data from the Freshworks Inc. (FRSH) FY2025 10-K on SEC EDGAR. USD.
Freshworks Inc. FY2025 10-K analysis
AI summary of each section, grounded in the filing text
Business Overview
- Core business: People-first AI service software delivering employee and customer experience solutions to ~75,000 companies worldwide
- New emphasis on AI-powered EX and CX products: Freddy AI Agents, Copilot, Insights integrated across Freshservice, Freshdesk suite, Device42, FireHydrant
- Strategic shift: Strengthened outbound sales motion alongside inbound and partner ecosystem to accelerate adoption in mid-market and enterprise segments
- Financial metric: Total revenue $838.8M in 2025, up 16% YoY, with 60% ARR from customers >250 employees, reflecting growth in larger enterprise focus
- Noteworthy fact: Over 1,200 apps in Freshworks Marketplace and a unified AI-powered platform supporting both EX and CX product lines
Management Discussion & Analysis
- Revenue $838.8M in 2025, up 16% YoY from $720.4M in 2024 and 41% from $596.4M in 2023
- Operating income $13.2M in 2025 vs operating losses of $138.6M in 2024 and $170.2M in 2023; net income $183.7M in 2025 vs losses in prior years
- Best segment: Customer Experience (Freshdesk suite) with two products over $100M ARR; Worst segment not explicitly quantified
- Cash outlay $225.3M cash for D42 acquisition; no specific details on buybacks, dividends, or capex disclosed
- Management highlights macroeconomic risks including inflation and FX exposure (28% revenue Euro/GBP related); net dollar retention improved to 108% in 2025; ongoing investments in R&D and sales expansion globally
Risk Factors
- Key-person risk: CISO critical for cybersecurity program, responsible for staffing, budgeting, and incident escalation in cross-functional teams
- Regulatory oversight: Audit Committee monitors cybersecurity risks, ensuring material cybersecurity info is communicated timely for senior management and Board oversight
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