Freshworks Inc. (FRSH) FY2025 10-K Annual Report
Freshworks Inc. (FRSH) 10-K annual report for fiscal year 2025, filed with SEC EDGAR on Feb 26, 2026. This page provides AI-powered analysis including business overview, management discussion & analysis (MD&A), risk factors, and key financial data such as revenue, net income, gross margin, operating margin, and return on equity (ROE) extracted from XBRL.
Freshworks Inc. FY2025 10-K Analysis
Business Overview
- • Core business: People-first AI service software delivering employee and customer experience solutions to ~75,000 companies worldwide
- • New emphasis on AI-powered EX and CX products: Freddy AI Agents, Copilot, Insights integrated across Freshservice, Freshdesk suite, Device42, FireHydrant
Management Discussion & Analysis
- • Revenue $838.8M in 2025, up 16% YoY from $720.4M in 2024 and 41% from $596.4M in 2023
- • Operating income $13.2M in 2025 vs operating losses of $138.6M in 2024 and $170.2M in 2023; net income $183.7M in 2025 vs losses in prior years
Risk Factors
- • Key-person risk: CISO critical for cybersecurity program, responsible for staffing, budgeting, and incident escalation in cross-functional teams
- • Regulatory oversight: Audit Committee monitors cybersecurity risks, ensuring material cybersecurity info is communicated timely for senior management and Board oversight
Freshworks Inc. FY2025 Key Financial MetricsXBRL
Revenue
$839M
▲ +16.4% YoY
Net Income
$184M
▲ +292.6% YoY
Gross Margin
85.0%
▲ +69bp YoY
Operating Margin
1.6%
▲ +2081bp YoY
Net Margin
21.9%
▲ +3514bp YoY
ROE
17.8%
▲ +2617bp YoY
Total Assets
$1.6B
▼ -0.6% YoY
EPS (Diluted)
$0.63
▲ +296.9% YoY
Operating Cash Flow
$242M
▲ +50.9% YoY
Source: XBRL data from Freshworks Inc. FY2025 10-K filing on SEC EDGAR. All figures in USD.
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