Short answer
EGAIN Corp (EGAN) filed its fiscal 2026 10-K annual report with the SEC on Sep 10, 2026. It reported revenue of $91M (+3.1% year over year) and net income of $9M.
- Top risk flagged: Regulatory risk: EMEA data transfers subject to GDPR and EU-U.S. Data Privacy Framework changes increasing compliance costs and legal uncertainty
FY2026 key financial metrics · XBRL
- Revenue
- $91M
- +3.1% YoY
- Net income
- $9M
- −72.5% YoY
- Operating margin
- 8.7%
- +3.7 pp YoY
- Gross margin
- 73.4%
- +3.2 pp YoY
- EPS (diluted)
- $0.32
- −71.7% YoY
- ROE
- 10.5%
- −29.4 pp YoY
- Operating cash flow
- $21M
- +301.9% YoY
Source: XBRL data from the EGAIN Corp (EGAN) FY2026 10-K on SEC EDGAR. USD.
EGAIN Corp FY2026 10-K analysis
AI summary of each section, grounded in the filing text
Business Overview
- Core business: SaaS AI-driven knowledge management platform for enterprises’ customer service, employee support, and AI automation workflows
- New FY2026 products: eGain AI Agent 2™ with Assured Actions™, eGain Composer™, Agentic Studio™, eGain Evaluator™ for AI quality assurance
- Strategic shift: Expanded open API integrations including Model Context Protocol (MCP) connectors for Microsoft Copilot, Anthropic Claude, Google Gemini CLI
- Quantitative metric: AI customer annual recurring revenue $54.3M in FY2026, up 13% YoY; 422 employees with 197 in product development
- Noteworthy FY2026 fact: Named Leader in Gartner’s inaugural Magic Quadrant for Customer Service Knowledge Management Systems, highest for Ability to Execute
Management Discussion & Analysis
- Revenue $91.1M, up $2.7M YoY; SaaS $85.3M (+4%, +$3.4M), Professional services $5.9M (-10%, -$660K)
- Operating income $8.0M vs $4.4M with margin 9% vs 5%, driven by gross margin increase
- Best segment: AI customers revenue $55.1M (+20%, +$9.2M); worst segment: Other revenue $25.1M (-21%, -$6.9M)
- Cash from operations $21.2M vs $5.3M; stock buybacks $11.5M vs $15.8M; capex ~$617K; working capital $42.9M vs $38.4M
- Management expects continued AI revenue growth; risks include foreign exchange volatility and tax law changes impacting cash flows
Risk Factors
- Regulatory risk: EMEA data transfers subject to GDPR and EU-U.S. Data Privacy Framework changes increasing compliance costs and legal uncertainty
- Geopolitical threat: 21% revenue from EMEA exposed to instability from US-Iran war, Russia-Ukraine conflict, and Middle East hostilities
- Operational risk: 44% workforce in India with 57% in R&D faces cost pressures, infrastructure disruptions, and trade policy uncertainties
- Competitive risk: Intense competition from NICE Ltd., Verint, Microsoft, Salesforce, and AI platform providers in customer engagement software market
- Financial risk: Top 10 customers accounted for 56% of revenue FY2026; loss of any could materially harm revenue and operating results
Generated from the filing text; verify against the original. How to read a 10-K
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