Five9, Inc. (FIVN) FY2025 10-K Annual Report
Five9, Inc. (FIVN) 10-K annual report for fiscal year 2025, filed with SEC EDGAR on Feb 20, 2026. This page provides AI-powered analysis including business overview, management discussion & analysis (MD&A), risk factors, and key financial data such as revenue, net income, gross margin, operating margin, and return on equity (ROE) extracted from XBRL.
Five9, Inc. FY2025 10-K Analysis
Business Overview
- • Core business: AI-native Intelligent Customer Experience (CX) platform for enterprise contact centers with integrated AI-powered applications
- • New emphasis on Generative AI in Five9 Genius AI suite, including agentic AI Agents, AI Summaries, and AI Insights capabilities
- • Strategic shift to end-to-end AI-powered CX platform driving seamless collaboration between human and AI agents, creating a data flywheel advantage
- • Revenue $1,149.1M in 2025, a 10% increase YoY; net income turned positive at $39.4M vs a loss of $(12.8)M in prior year
- • Annual Dollar-Based Retention Rate 105% as of 2025, signifying strong customer loyalty and recurring revenue stability
Management Discussion & Analysis
- • Revenue not explicitly stated, no YoY dollar figures disclosed in provided text
- • Net income $39.4M; operating adjustments $317.3M; cash from operations $226.2M vs $143.2M YoY
- • No segment revenue or margin breakdown provided, no best or worst segment identified
- • Capital allocation: $150M authorized share repurchase program, $50M repurchased via ASR in 2025; $39.1M capitalized software costs; $25M capex; $(434.4)M paid to retire 2025 notes
- • Management outlook: expects operating cash flow to increase if financial results improve; ongoing securities litigation risk with uncertain outcome
Risk Factors
- • FedRAMP authorization required for U.S. government sales, ongoing costly process with uncertain outcome and no guaranteed revenue increase
- • International operations expansion exposes to macroeconomic risks including currency fluctuations and global conflicts impacting revenue growth
- • Reliance on third-party telecom providers risks service disruptions causing customer loss or claims for credits and damages
- • AI transition risk: decreasing license revenues may not be offset by AI solution sales, impacting revenue amid evolving competitive AI technologies
- • Convertible senior notes repayment risk if insufficient cash flow, with accumulated deficit of $378.2 million as of Dec 31, 2025
Five9, Inc. FY2025 Key Financial MetricsXBRL
Revenue
$1.1B
▲ +10.3% YoY
Net Income
$39M
▲ +408.1% YoY
Gross Margin
55.1%
▲ +91bp YoY
Operating Margin
2.5%
▲ +743bp YoY
Net Margin
3.4%
▲ +466bp YoY
ROE
5.0%
▲ +707bp YoY
Total Assets
$1.8B
▼ -12.7% YoY
EPS (Diluted)
$0.45
▲ +364.7% YoY
Operating Cash Flow
$226M
▲ +58.0% YoY
Source: XBRL data from Five9, Inc. FY2025 10-K filing on SEC EDGAR. All figures in USD.
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