Short answer
Five9, Inc. (FIVN) filed its fiscal 2025 10-K annual report with the SEC on Feb 20, 2026. It reported revenue of $1.1B (+10.3% year over year) and net income of $39M.
- Top risk flagged: FedRAMP authorization required for U.S. government sales, ongoing costly process with uncertain outcome and no guaranteed revenue increase
FY2025 key financial metrics · XBRL
- Revenue
- $1.1B
- +10.3% YoY
- Net income
- $39M
- +408.1% YoY
- Operating margin
- 2.5%
- +7.4 pp YoY
- Gross margin
- 55.1%
- +0.9 pp YoY
- EPS (diluted)
- $0.45
- +364.7% YoY
- ROE
- 5.0%
- +7.1 pp YoY
- Operating cash flow
- $226M
- +58.0% YoY
Source: XBRL data from the Five9, Inc. (FIVN) FY2025 10-K on SEC EDGAR. USD.
Five9, Inc. FY2025 10-K analysis
AI summary of each section, grounded in the filing text
Business Overview
- Core business: AI-native Intelligent Customer Experience (CX) platform for enterprise contact centers with integrated AI-powered applications
- New emphasis on Generative AI in Five9 Genius AI suite, including agentic AI Agents, AI Summaries, and AI Insights capabilities
- Strategic shift to end-to-end AI-powered CX platform driving seamless collaboration between human and AI agents, creating a data flywheel advantage
- Revenue $1,149.1M in 2025, a 10% increase YoY; net income turned positive at $39.4M vs a loss of $(12.8)M in prior year
- Annual Dollar-Based Retention Rate 105% as of 2025, signifying strong customer loyalty and recurring revenue stability
Management Discussion & Analysis
- Revenue not explicitly stated, no YoY dollar figures disclosed in provided text
- Net income $39.4M; operating adjustments $317.3M; cash from operations $226.2M vs $143.2M YoY
- Capital allocation: $150M authorized share repurchase program, $50M repurchased via ASR in 2025; $39.1M capitalized software costs; $25M capex; $(434.4)M paid to retire 2025 notes
- Management outlook: expects operating cash flow to increase if financial results improve; ongoing securities litigation risk with uncertain outcome
Risk Factors
- FedRAMP authorization required for U.S. government sales, ongoing costly process with uncertain outcome and no guaranteed revenue increase
- International operations expansion exposes to macroeconomic risks including currency fluctuations and global conflicts impacting revenue growth
- Reliance on third-party telecom providers risks service disruptions causing customer loss or claims for credits and damages
- AI transition risk: decreasing license revenues may not be offset by AI solution sales, impacting revenue amid evolving competitive AI technologies
- Convertible senior notes repayment risk if insufficient cash flow, with accumulated deficit of $378.2 million as of Dec 31, 2025
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