Short answer
8X8 INC /DE/ (EGHT) filed its fiscal 2025 10-K annual report with the SEC on May 22, 2025. It reported revenue of $715M (−1.9% year over year) and net income of −$27M.
- Top risk flagged: Regulatory risk: Liability for credit card transaction processing under PCI DSS standards enforced by payment card industry and federal/state regulations
FY2025 key financial metrics · XBRL
- Revenue
- $715M
- −1.9% YoY
- Net income
- −$27M
- +59.7% YoY
- Operating margin
- 2.1%
- +5.9 pp YoY
- Gross margin
- 67.9%
- −1.3 pp YoY
- EPS (diluted)
- −$0.21
- +62.5% YoY
- ROE
- -22.3%
- +44.0 pp YoY
- Operating cash flow
- $64M
- −19.5% YoY
Source: XBRL data from the 8X8 INC /DE/ (EGHT) FY2025 10-K on SEC EDGAR. USD.
8X8 INC /DE/ FY2025 10-K analysis
AI summary of each section, grounded in the filing text
Business Overview
- Core business model: Provider of AI-powered, integrated customer experience and business communications platform serving enterprises globally
- New emphasis on mid-market and public sector customers with 500 to 10,000 employees, focusing on complex communication needs and multi-service adoption
- Strategic shift to modular Platform for CX enabling seamless integration of CCaaS, UCaaS, CPaaS with AI-powered features like sentiment analysis and real-time call summaries
- Customer base expanded over 55,000 users across 160+ countries; patent portfolio grew to 405 patents with 90 pending applications
- Noteworthy: Enhanced multi-vendor AI Orchestrator and 8x8 Engage™ extending CX capabilities beyond contact centers to all customer-facing teams
Management Discussion & Analysis
- Revenue $715.1M in fiscal 2025, down 1.1% ($7.7M) YoY; service revenue $692.9M (-1.1%), other revenue $22.1M (-21.3%)
- Operating margin 0.2% vs (7.9%) YoY; gross margin 67.8% vs 68.2%; net loss $(12.2M) improvement from $(23.6M) prior year
- Best segment: platform usage revenue up $12.2M; worst: subscriptions down $19.9M, primarily from Fuze platform
- Net cash from operations $63.6M (-$15.4M YoY); Capex/investing outflow $16.4M; financing cash outflow $75.1M mainly debt repayments; cash $88.1M vs $116.3M
- Outlook focused on AI innovation, global CPaaS expansion, cost management, sales efficiency; risks from macroeconomic headwinds, customer churn, and competitive pressures
Risk Factors
- Regulatory risk: Liability for credit card transaction processing under PCI DSS standards enforced by payment card industry and federal/state regulations
- Geopolitical threat: International expansion exposed to geopolitical tensions and increased regulatory compliance costs in diverse foreign markets
- Supply chain vulnerability: Dependence on third-party vendors for IP phones and software endpoints critical to service delivery
- Competitive disruption: Intense competition from Microsoft Teams and Alphabet (Google Voice, Google Meet) with significant AI-enhanced communication offerings
- Financial risk: $887.7M accumulated deficit with ongoing operating losses despite $15.2M FY25 operating income
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